Shipping Policy


Q: How quickly will my order be processed?

A: All orders are processed within 24 hours of receipt. We aim to have your skincare products prepared and ready for shipment as quickly as possible, without delay.

Q: When will my order ship?

A: After checkout, we'll need 2-4 days to finalize your personalized skincare formulations prior to shipping. Your order will then be dispatched via UPS, and you can expect it to arrive within 3 to 5 business days if you're in the contiguous United States.

Q: Do you offer free shipping?

A: Yes, we offer free standard shipping on all orders within the USA. There are no minimum purchase requirements, ensuring your complete satisfaction with our service.



Q: How can I track my order?

A: Once your order is on its way, you will receive a tracking number via email. This allows you to monitor the delivery progress of your skincare essentials directly.



Q: When can I expect my products to arrive after placing an order?

A: Once shipped, you can expect your order to arrive within 3 to 5 business days if you're located in the contiguous United States. For those in Alaska and Hawaii, delivery might take slightly longer. Please be aware that these timelines are estimates and may be affected by carrier delays.

Q: What if my order is marked as delivered, but I haven't received it?

A: If your package is marked as delivered but hasn't been received, we suggest checking around your delivery location for any packages that may have been placed out of sight for safety, or with household members who might have retrieved it. If after 24 hours you still cannot locate it, please contact us at for assistance.

Q: Can my order be delivered to a PO Box?

A: Yes, we can deliver orders to a PO Box. If the package is too large for your PO Box, please check with the postal facility's desk to retrieve your package.

Q: What should I do if I need to change my shipping address?

A: If you need to adjust your shipping address after placing an order, please contact us as soon as possible at While changes cannot be guaranteed once an order is in the process of being fulfilled, we will do our utmost to accommodate your request.

Q: Who should I contact if I have issues with my delivery?

A: For any delivery issues, such as receiving a damaged package or not receiving your package at all, please contact us immediately at Our team is dedicated to promptly and efficiently resolving any shipping concerns you may have.